Get Uncomfortable: mantras & mindsets for innovators

Get Uncomfortable: mantras & mindsets for innovators

Mash NY Director Fiona Lovatt shares the most memorable take-outs from the recent Marketing Society ‘Uncomfortable Breakfast’ in New York.


The Marketing Society’s ‘Uncomfortable Breakfast’, held this month at Twitter in New York, lived up to its billing with plenty of uncomfortable truths and healthy tensions.

One clear tension we heard was about who is best placed to truly innovate. While some marketers want to push back on the old mantra that “innovation is everybody’s job” and were clear that not everyone can calibrate the future, others others felt innovation needed to be more inclusive, and not fall into the trap of becoming a snobby, cool, sexy toy that only certain people should get to play with. Eliot Susel from The Lean Start Up Company went further to say that entrepreneurs are everywhere, and it’s not true that only a few individuals have that creative spark – espousing the view that innovation can be systematized to drive real value with fewer resources.

But disappointingly, for an uncomfortable breakfast, though opinions differed on who should innovate, everyone agreed that when individuals and businesses do innovate, it’s not about process and structure: it’s about mentality and mindset. Mindsets such as “bigger, bolder, faster” that can inspire teams to keep innovating even when the going is tough.

Because – uncomfortable truth alert – innovation is still much harder than it needs to be. Our panellists spoke of the ‘heroics’ and also political capital that are used up landing breakthrough ideas that challenge silos, ingrained belief systems and slow processes.

Which highlighted another uncomfortable truth – that risk aversion still plagues businesses and hampers innovation. One panellist painted a vivid picture of organizations where “men in slacks talk to other men in slacks” and the fear of the “I told you so” derails innovation and reduces any form of risk-taking.

And perhaps more uncomfortable for innovation practitioners was the sense that the language of innovation was getting tired. We can all feel the collective groan when someone trots out “well, you know what fail stands for, don’t you?” (‘first action in learning’, cliché fans!) and our speakers agreed that phrases like agile were over-used, under-comprehended and in danger of becoming meaningless. I much preferred another phrase, suggested as a way to approach innovation experiments that may fail: “lets’ learn the sh*t out of it”!

But there were also some glimmers of hope. We heard about arduous innovation struggles, grappling with old processes that ended up being the new way of doing things. And from Eliot Susel, about Groupon, who actually started out as Kickstarter website for people who wanted to organize protests, and whose biggest achievement after its first year of almost constant pivots was that they had sold 20 pizzas. They became the fastest start up to be valued at a $1bn.

So, overall, our uncomfortable breakfast did have a message of hope. Onwards and upwards, innovators: don’t be discouraged by silos, clichés, risk aversion, and especially men in slacks. And always remember to ‘learn the sh*t out of it”!